Customer Service FAQ

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(Frequently Asked Questions)
1. How Do I Subscribe To Glass Patterns Quarterly Magazine?
2. Is a Subscription To Glass Patterns Quarterly Magazine Available On A CD?
3. What Is The Best Time To Reach Glass Patterns Quarterly Magazine By Phone?
4. How Many Issues Of Glass Patterns Quarterly Magazine Will I Receive In a Year?
5. In Which Months Is Glass Patterns Quarterly Magazine Published?
6. I Live Outside The U.S. Can I Subscribe To Glass Patterns Quarterly Magazine? What Is The Cost?
7. I Recently Subscribed To Glass Patterns Quarterly Magazine. When Will I Receive My First Issue?
8. Several Weeks Ago I Subscribed To Glass Patterns Quarterly Magazine Using My Credit Card. I Have Not Yet Received My First Issue. Please Let Me Know If Anything Is Wrong?
9. I Moved And Have Not Been Receiving My Magazines. Can You Please Tell Me Why?
10. How Do I Tell When My Subscription Expires?
11. How Do I Renew My Subscription to Glass Patterns Quarterly Magazine?
12. I Have Just Received An Early Bird Renewal Invoice. However, I Still Have Two Issues Remaining On My Current Subscription. Is It Really Time to Renew?
13. Recently, I Sent In My Subscription Renewal Payment To Glass Patterns Quarterly Magazine. Today, However, I Received Another Renewal Notice. Did You Receive My Payment?
14. Can I Purchase a Sample Issue Of  Glass Patterns Quarterly Magazine?
15. How Can I Obtain A Back Issue Of Glass Patterns Quarterly Magazine?
16. Are Glass Patterns Quarterly Magazine‘s Back Issues Available on CDs?
17. Does Glass Patterns Quarterly Magazine Sell Books and CDs?
18. Does Glass Patterns Quarterly Magazine Have A Catalog Of Supplies?
19. I Would Like To Carry Glass Patterns Quarterly Magazine For Resale In My Shop. What Are The Costs And Quantities Required?
20. I Am Interested In Advertising In Glass Patterns Quarterly Magazine. Can You Please Give Me Information?
21. I Would Like To Submit A Project To Glass Patterns Quarterly Magazine. How Do I Do That?
22. How Often Is Glass Patterns Quarterly Magazine’s Website Updated?
23. How Do I Contact Glass Patterns Quarterly Magazine?
1. How Do I Subscribe To Glass Patterns Quarterly Magazine?

A one-year U.S. subscription is $24.00, two years is $43.00, and three years is $61.00. Kentucky residents, please add 6% state sales tax. Payment can be made by check, money order, PayPal, Visa, MasterCard, American Express, or Discover Card.

Outside the U.S., rates are one year $29.00, two years $53.00, and three years $76.00. Outside the U.S. via airmail, rates are one year $59.00, two years $118.00 and three years $170.00. All subscriptions outside the U.S. must be prepaid in U.S. funds with a check drawn on a U.S. bank or an international money order. We also accept PayPal, Visa, MasterCard, American Express, and Discover Cards for subscriptions outside the U.S.

You can order a subscription through this secure website, sent to our e-mail address, This email address is being protected from spambots. You need JavaScript enabled to view it. . This e-mail address is being protected from spambots. You need JavaScript enabled to view it. Mail in your subscription request to Glass Patterns Quarterly, P.O. Box 69, Westport, KY 40077; call our office at 800-719-0769 or 502-222-5631; or fax to 502-222-4527. We will need your name and complete mailing address.

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2. Is A Subscription To Glass Patterns Quarterly Magazine Available On A CD?

Yes, Glass Patterns Quarterly Magazine subscription is available on a CD. A one-year U.S. subscription is $24.00, two years is $43.00, and three years is $61.00. Kentucky residents, please add 6% state sales tax. Payment can be made by check, money order, PayPal, Visa, MasterCard, American Express, or Discover Card.

Outside the U.S. via surface mail, rates are one year $48.00, two years $87.00, and three years $124.00. Outside the U.S. via airmail, rates are one year $63.00, two years $127.00, and three years $183.00. All subscriptions outside the U.S. must be prepaid in U.S. funds with a check drawn on a U.S. bank or an international money order. We also accept Visa, MasterCard, American Express, and Discover Card for subscriptions outside the U.S.

You can order a subscription through this secure website, sent to our email address, This email address is being protected from spambots. You need JavaScript enabled to view it. . This e-mail address is being protected from spambots. You need JavaScript enabled to view it. Mail in your subscription request to Glass Patterns Quarterly, P.O. Box 69, Westport, KY 40077; call our office at 800-719-0769 or 502-222-5631; or fax to 502-222-4527. We will need your name and complete mailing address.

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3. What Is The Best Time To Reach Glass Patterns Quarterly Magazine By Phone?

The office hours are 9:00 a.m. to 5:00 p.m. Eastern Standard Time, Monday through Thursday. Our toll free number is 800-719-0769, and the regular number is 502-222-5631. The office is closed on Fridays and major holidays.

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4. How Many Issues Of Glass Patterns Quarterly Magazine Will I Receive In A Year?

You will receive four issues per year. For example, if the subscription starts with the Fall issue, it will expire with the Summer issue. You will receive Fall, Winter, Spring, and Summer. We start subscriptions with the most current issue unless customers indicate they already have that issue.

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5. In Which Months Is Glass Patterns Quarterly Magazine Published?

The Spring issue mails in March, the Summer in June, Fall in September, and Winter in December.

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6. I Live Outside The U.S. Can I Subscribe To Glass Patterns Quarterly Magazine? What Is The cost?

Yes, we do accept subscriptions from outside the U.S. A one-year subscription is $29.00, two years is $53.00, and three years is $76.00. Subscriptions should be prepaid in U.S. funds with a check drawn on a U.S. bank or an international money order. We also accept Visa, MasterCard, American Express, and Discover Card. We also offer Airmail subscriptions. One year is $59.00, two years is $118.00, and three years is $170.00. 

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7. I Recently Subscribed To Glass Patterns Quarterly Magazine. When Will I Receive My First Issue?

To receive your first issue, please allow at least four to six weeks. We try to service our customers as quickly as possible by scheduling mailings about every four weeks. We start subscriptions with the most current issue unless customer indicate that they already have that issue.

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8. Several Weeks Ago I Subscribed To Glass Patterns Quarterly Magazine Using My Credit Card. I Have Not Yet Received My First Issue. Please Let Me Know If Anything Is Wrong?

Please call our office at 800-719-0769 with your name and address and have the transaction date from your credit card statement available.

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9. I Moved And Have Not Been Receiving My Magazines. Can You Please Tell Me Why?

We may not have received your change of address notice. The post office will only forward second class mail for two months. To change your address, please see the form on this website or use our e-mail, This email address is being protected from spambots. You need JavaScript enabled to view it. . This e-mail address is being protected from spambots. You need JavaScript enabled to view it. You can also send your address change through the U.S. mail service to P.O. Box 69, Westport KY 40077; call 800-719-0769 or 502-222-5631; or fax 502-222-4527. Please be sure to include your previous address as well as your new one. If you have it available, send the mailing label from an old issue.

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10. How Do I Tell When My Subscription Expires?

If you will look at the label on the last magazine you received, you will find your record number listed in the top left-hand corner just above your name. The number begins with FL. On the far right of that same line you will see a season and a year. That is your expiration date. For example, Summer 2011 means your subscription expires with the Summer 2011 issue, and that will be the last issue you recieve.

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11. How Do I Renew My Subscription To Glass Patterns Quarterly Magazine?

You can renew by returning your renewal notice to our office through the mail using the envelope provided. You can also renew by telephone at 800-719-0769 or 502-222-5631; fax 502-222-4527; or use the renewal function on this website with the Renew button. If you call, be sure to have your renewal notice available, since we will need the record number and expiration date from the label. If you allow your subscription to lapse, we may need to get your name and complete mailing address again.

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12. I Have Just Received An Early Bird Renewal Invoice, But I Still Have Two Issues Due On My Current Subscription. Is It Really Time To Renew?

The Early Bird Renewal Invoice is a special renewal offer we make to our subscribers. Although you still have two issues to go on your subscription, when you renew early, we save costs in renewal notices and postage. We then pass on that savings to you by offering one extra issue on your subscription renewal. The Early Bird Renewal is sent just in advance of the third issue due on your subscription. For example, if your subscription expires with the Winter issue you will receive the Early Bird Renewal just before the Fall issue mails. You will notice at the top of the form that this offer is available for a limited time only. (This date is the expiration of the special offer, not the expiration of your subscription.)

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13. Recently, I Sent In My Subscription Renewal Payment To Glass Patterns Quarterly Magazine. Today, However, I Received Another Renewal Notice. Did You Receive My Payment?

Payments and renewal notices often cross in the mail. We send renewal notices about every four weeks in a renewal cycle. Sometimes a renewal mailing is being processed when your payment arrives, and we cannot pull your notice from the mailing. When you receive your next issue please make note of the mailing label, as this should reflect your new expiration. The only reason to be concerned that we did not receive your payment is if you continue to receive notices six to eight weeks after you sent it in.

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14. Can I Purchase a Sample Issue Of  Glass Patterns Quarterly Magazine?

Please see Subscription Services on this website to order a sample issue of  Glass Patterns Quarterly Magazine. A sample issue must be prepaid. The cost of a sample issue in the U.S. is $8.00; Outside the U.S., $12.00; and Airmail, $14.00. Orders should be prepaid in U.S. funds with a check drawn on a U.S. bank or an international money order. We also accept Visa, MasterCard, Discover Card, and American Express. Your order can also be mailed to Glass Patterns Quarterly Magazine, P.O. Box 69, Westport KY 40077; called in to 800-719-0769 or 502-222-5631; or faxed to 502-222-4527. Be sure to include your name and complete shipping address. In the U.S., please allow ten to fifteen days to receive your order.

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15. How Can I Obtain A Back Issue Of  Glass Patterns Quarterly Magazine?

Please see Back Issues on this website for a listing of the available back issues, prices, and shipping cost. Back issue orders must be prepaid. Your order can also be mailed to Glass Patterns Quarterly, P.O. Box 69, Westport, KY 40077; called in to 800-719-0769 or 502-222-5631; or faxed to 502-222-4527. Be sure to include the name and complete shipping address. In the U.S., please allow ten to fifteen days to receive your order.

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16. Are Glass Patterns Quarterly Magazine's Back Issues available on CDs?

Yes, all of our Glass Patterns Quarterly back issues are available on CDs. The sold out issues of  Glass Patterns Quarterly Magazine are also available on CDs. Please see Back Issues on this website for a listing of the available back issues, prices, and shipping cost. CD Back issue orders must be prepaid and are nonrefundable unless they are defective. Your order can also be mailed to Glass Patterns Quarterly, P.O. Box 69, Westport, KY 40077; called in to 800-719-0769 or 502-222-5631; or faxed to 502-222-4527. Be sure to include the name and complete shipping address. In the U.S., please allow ten to fifteen days to receive your order.

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17. Does Glass Patterns Quarterly Magazine Sell Books and CDs?

Please  select Books and CDs for a complete list of our books and CDs, prices, and shipping cost. Books and CDs must be prepaid. CDs are nonrefundable unless they are defective. Your order can also be mailed to Glass Patterns Quarterly, P.O. Box 69, Westport, KY 40077; called in to 800-719-0769 or 502-222-5631; or faxed to 502-222-4527. Be sure to include the name and complete shipping address. In the U.S., please allow ten to fifteen days to receive your order.

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18. Does Glass Patterns Quarterly Magazine Have A Catalog Of Supplies?

No, we do not sell supplies.

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19. I Would Like To Carry Glass Patterns Quarterly Magazine For Resale In My Shop. What Are The Costs And Quantities Required?

The cost is $3.00 per issue plus shipping. The minimum order is five issues per quarter. Please call our office at 800-719-0769 for details or see the form available on this website.

To Carry Glass Patterns Quarterly In Your Store!

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20. I Am Interested In Advertising In Glass Patterns Quarterly Magazine. Can You Please Give Me Information?

Click here if you are interested in advertising in Glass Patterns Quarterly. Or you may call our office at 800-719-0679.

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21. I Would Like To Submit A Project To Glass Patterns Quarterly Magazine. How Do I Do That?

Please visit our Submit Content page or call our office at 800-719-0769 for details.

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22. How Often Is Glass Patterns Quarterly Magazine’s Website Updated?

The major portion of our site is updated each quarter but because of all the content we will gradually be bringing our past issues material onto the site. Please check back often and bookmark our site GlassPatterns.com for convenience.

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23. How Do I Contact Glass Patterns Quarterly Magazine?

Thank you for visiting our website. If you have any other questions that are not addressed here, please contact us in any of the following ways.

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