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Customer Service FAQ

Thank you for visiting our website. If you need additional assistance, please contact us in any of the following ways.
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  • Telephone: 800-719-0769 or 502-222-5631. We are available to assist you Monday through Thursday from 9:00 a.m. to 5:00 p.m. Eastern Standard Time. If you call and the answering machine comes on, please leave as detailed a message as you can. It is helpful if you include your full name and ZIP code and your subscription record number if you have it available. Be sure to leave your phone number. It is also helpful if you spell your name for us. We will call back as soon as possible. The office is closed on Fridays and major holidays.
  • Fax: 502-222-4527. It would be helpful for you to include your name and address in your fax along with your phone and fax numbers. If you are already a subscriber, please list your subscription record number, if possible.
  • U.S. mail: Glass Patterns Quarterly Magazine, PO Box 69, 8300 Hidden Valley Rd., Westport KY 40077.

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